“Build it Right, Build it Once” is a philosophy adopted by all PCL employees. PCL’s quality management program has been formulated to ensure a commitment to quality is apparent to all employees, clients, design partners, and trade contractors. This commitment improves quality performance and ensures client and design team satisfaction.
Successful quality projects demonstrate a culture that embraces clear communication, effective problem solving, and a strong client/builder relationship. Quality leadership offers value to both the organization and its customers by ensuring that each party’s expectations are met to the fullest extent possible.
In 1987, the PCL family of companies launched an initiative to promote quality management and productivity improvement throughout the entire scope of the organization’s operations. In this way, PCL was able to formalize the practices and procedures that had long been part of the PCL way.
PCL’s quest for total quality management and continuous improvement is sustained by the principles and practices of the program. Communication, planning, and striving for excellence are fundamental at PCL, just as they are integral elements of continuous improvement.
The quality process remains as relevant today as on the day it was introduced. It focuses on real issues, and involves the people that deal with those issues every day to resolve them.